LINKS COMMUNICATIONS CODE OF PRACTICE

Supplier:
Links Communications a supplier of two way radio and vehicle tracking systems, 
 operated by Richard Bird and licensed by Ofcom and the Office of Utility Regulation. Registered at the Data Protection Office.

Relationship:
Links provides two-way radio and other services in return for a fee relating to the length of contract requested. Long-term contract payments are to be made monthly in advance by standing order

Contacts:
Post;
Links Communications,
PO Box 539, St Peter Port, Guernsey, GY1 6HF
Telephone 01481 248360 Email  links@guernsey.net

Other organisations;
Ofcom, Riverside House, 2a Southwark Bridge Road, London, SE1 9HA
Phone 020 7981 3000 Fax 020 7981 3333 www.ofcom.org.uk

C I C R A,  Suite 4, 1st Floor, La Plaiderie Chambers, La Plaiderie,
St Peter Port, Guernsey, GY1 1WG 
Phone 01481 711120 Email info@regutil.gg

Philosophy:
To offer the best possible service a small business can. To ensure that Links customers are happy with the performance of the system within the limitations wireless provides. To respond to email and phone messages as soon as practical.

Services:
Vehicle Tracking and Two way radio service provider on selected sites and areas within the Channel Islands

Data Protection and GDPR

This company collects information from customers as such as name, address, phone number and email address for the purposes of the operation of the business and the customer's needs. This information is retained for an indefinite period.
We also keep records of equipment installation and dates of changes to the service or systems.
In order to keep track of our assets and to make contact with our customers we need to keep contact details. We do not normally share those details with third parties except for those whom we subcontract certain jobs and to assist us in running the business and providing the customer with service.
The data is recorded and stored either in electronic format or by hand in a written diary, ledger or file in Guernsey.
The data controller is Richard Bird.
Contact details:
PO Box 539, St Peter Port , GY1 6HF
 Email links@guernsey.net or phone 01481 248360

You have rights under the Data Protection law, should you have a complaint please arise it either to Richard Bird as above or the Data Protection Commissioner

Data Protection Office
St Martin's House, Le Bordage St Peter Port, GY1 1BR
Telephone: +44 (0) 1481 742074
Email: enquiries@dataci.org


Links does not operate general doorstep selling, telesales operation nor mass mail shots either by letter post or email. Links does, for example, occasionally advise selected existing and prospective customers of occasional offers and services.

Data Protection act - Personal information is requested from subscribers such as name, address and phone number. This data is kept in an electronic format.

Customer Service

Cancellation of contract hire will be as per individual contract. For example a minimum 12 month contract would require one month notice after the minimum contract period had passed, cancellation before that date would incur a charge for the balance of hire due and any fitting fees.


Service Rates :
All rental / lease trackers and two way radios are repaired and installed free of charge (Excluding Physical Damage)

The rates listed below are for out of hours and non rental / lease items.
Service call out and workshop facilities are charged at the following rates;

10am to 4pm £70 per hour
4pm to 8pm £160 per hour
8pm to 10am £250 per hour
Weekends £160 per hour
Bank Holidays £250 per hour
Christmas/ New Year periods £500 per hour
minimum charge period 1 hour
Preparation and submitting statements and copy invoices £60 per hour, minimum charge £60

Complaints:
Initially direct to Links and if not resolved either by Arbitration or through Petty Debts / Royal Court procedures and or Ombudsman or Arbitrator as dictated by Guernsey Law after initial contact with the Office of CICRA 


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