LINKS COMMUNICATIONS CODE OF PRACTICE
Supplier:
Links Communications a supplier of two way radio and vehicle tracking systems,
operated by Richard Bird and licensed by Ofcom, the Guernsey Competition and Regulatory Authority and Jersey Competition and Regulatory Authority. Registered at the Data Protection Office.
Relationship:
Links provides two-way radio and other services in return for a fee relating to the length of contract requested. Long-term contract payments are to be made monthly in advance by standing order
Contacts:
Post;
Links Communications,
PO Box 539, St Peter Port, Guernsey, GY1 6HF
Telephone: We have gone all modern and all communications are now by email Email links@radios.gg
Other organisations;
Ofcom, Riverside House, 2a Southwark Bridge Road, London, SE1 9HA
Phone 020 7981 3000 Fax 020 7981 3333 www.ofcom.org.uk
G C R A, Suite 4, 1st Floor, La Plaiderie Chambers, La Plaiderie,
St Peter Port, Guernsey, GY1 1WG
Phone 01481 711120 Email info@gcra.gg
Philosophy:
To offer the best possible service a small business can. To ensure that Links customers are happy with the performance of thier radios and or trackers given the circumstances they are operted under. links@radios.gg or phone 01481 248360
You have rights under the Data Protection law, should you have a complaint please arise it either to Richard Bird as above or the Data Protection Commissioner
Office of Data Protection Authority
Block A, Lefebvre Street, St Peter Port, GY1 2JP
Telephone: +44 (0) 1481 742074
Email: info@odpa.gg
Links does not operate general doorstep selling, telesales operation nor mass mail shots either by letter post or email. Links does, for example, occasionally advise selected existing and prospective customers of occasional offers and services.
Data Protection act - Personal information is requested from subscribers such as name, address and phone number. This data is kept in an electronic format.
Customer Service
Cancellation of contract hire will be as per individual contract. For example a minimum 12 month contract would require one month notice after the minimum contract period had passed, cancellation before that date would incur a charge for the balance of hire due and any fitting or deinstallation fees. All equipment owned by Links to be returned with 24 hours of cancellation if not then hire continues
Service Rates :
All rental / lease trackers and two way radios are repaired and installed free of charge (Excluding Physical Damage)
The rates listed below are for out of hours and non rental / lease items.
Service call out and workshop facilities are charged at the following rates;
10am to 4pm £100 per hour
4pm to 8pm £200 per hour
8pm to 10am £300 per hour
Weekends £200 per hour
Bank Holidays £300 per hour
Christmas/ New Year periods £600 per hour
minimum charge period 1 hour
Preparation and submitting statements and copy invoices £80 per hour, minimum charge £80
Complaints:
Initially direct to Links and if not resolved through Petty Debts / Royal Court procedures as dictated by Guernsey Law after initial contact with the Office of GCRA